Our company’s mission is to “bring smiles and excitement to the world through exciting experiences,” and we are involved in the service industry, where “people knowing each other” is more important than anything else. Our mission has been to provide smiles and excitement to our customers, business partners, etc. (hereinafter referred to as “customers”) in a safe and secure environment.

At the same time, the reality is that employees on the front lines of service provision are increasingly being subjected to excessive demands, inconsiderate words and actions from customers, and physical and mental suffering.

　This kind of “customer harassment” (hereinafter referred to as “customer harassment”), even if it is only committed by a few customers, is a serious problem that violates everyone’s dignity and damages the healthy atmosphere of the entire workplace.

　In order to create a workplace where all employees can work with pride and peace of mind, we have established the following basic stance against customer harassment and have formulated the attached “Kamori Kanko Group Basic Policy on Customer Harassment.”

Our basic stance

1. We will never tolerate customer harassment.
   　Even if it is a customer, we will take a resolute stance against behavior that is socially unacceptable, such as abusive language, coercion, discriminatory remarks, long-term detention, and unfair complaints.
2. We will establish a company-wide system to protect employees.
   　We will respond promptly and appropriately as an organization, including formulating basic policies regarding customer harassment, preparing manuals, establishing consultation desks, and conducting training.
3. Create an environment where it is easy to raise your voice.
   　We value the creation of an atmosphere and environment in which employees feel free to report and seek advice without hesitation, and we address the content of reports as an organization.
4. We make it clear that we ask for the cooperation of our customers.
   We will communicate our company’s stance and build healthy relationships through in-house notices and online announcements to prevent customer harassment.

Our work values ​​the “spirit of hospitality,” which can only be achieved through mutual respect between us and our customers.

As a company, protecting your safety, security, and mental health is of paramount importance.

As a company, we will continue to strengthen our measures to create a workplace where employees can work with peace of mind. We appreciate your continued understanding and cooperation.

June 2, 2020
President and CEO Hisataka Kamori